Shipping


We ship worldwide. All packages are posted via DHL, UPS or other forwarding agents via air freight or truck. Shipping is calculated, based on weight and destination. 
Consumers/Wholesalers are entitled to a revocation right according to the following standards, whereby a consumer is any natural person who completes a legal transaction for purposes that can neither be assigned to their commercial nor independently occupational activity:

1. REVOCATION INSTRUCTION

RIGHT OF REVOCATION

You have the right to revoke this contract without specifying reasons within fourteen days.

The revocation period is fourteen days starting on the day on which you or your named third party, who is not the consignor, took the last merchandise in their possession.

In order to exercise your right of revocation, you have to inform us (Norcros e.K., Kirchhainer Damm 104, 12309 Berlin, Tel.: +49 (0) 30 398 845 61, Email: info@norcros.de) through a clear declaration via e-mail or letter. 

To comply with the revocation period, it is enough to send the notification about your exercising of your right to revocation before the expiration of the revocation period.

CONSEQUENCES OF REVOCATION

If you revoke this contract, we must repay all payments that we received from you, excluding the original postage costs, immediately and at latest within fourteen days after the day on which we received the notification on your revocation of this contract. We will use the same method of payment for this repayment as you used for the original transaction unless something different is explicitly agreed upon with you; you will never be charged fees because of this repayment. We can refuse repayment until we have received the merchandise again or until you have provided proof that you returned the merchandise, whichever occurs earlier.

You must send or return the merchandise immediately and in any case at latest within fourteen days starting on the day on which you informed us of the revocation of this contract. The period is complied with if you send the merchandise before the expiration of the fourteen day period.

You must pay for the direct costs for returning the merchandise.

You only have to pay for any loss in value for the merchandise if this loss in value is due to an unnecessary contact with the merchandise on your behalf to inspect its properties, composition and functions.

EXCLUSION OR PREMATURE EXPIRATION OF THE RIGHT OF REVOCATION

The right of revocation does not exist for contracts for the delivery of merchandise that is not pre-assembled and for the manufacturing of which an individual selection or determination is needed from the consumer or which is clearly customized to the personal needs of the consumer.

GENERAL NOTES

  1. Please keep the merchandise free of damage and contamination. Please send us the merchandise back in the original packaging with all accessories and with all packaging components. If necessary, use protective packaging. If you no longer possess the original packaging, please make sure the merchandise is protected sufficiently against transportation damage with suitable packaging.
  2. Please do not send the merchandise "unfree" to us.
  3. Please observe that the aforementioned sections 1-2 are not a prerequisite for the effective exercising of the right of revocation.

2. REVOCATION FORM

If you want to revoke the contract, then please send us an e-mail or letter with given reason.